Our Values

1. Respect and Dignity

We honour every veteran’s service, life experience and individuality by delivering care that protects dignity, promotes choice, and respects privacy, culture, and personal preferences at all times.

2. Clinical Excellence and Safety

We are committed to the highest standards of evidence-based care, strong clinical governance, and proactive risk management to ensure safe, effective, and accountable services.

3. Compassion and Person-Centred Care

We provide care with empathy, kindness and understanding, focusing on the whole person and supporting independence, wellbeing, and quality of life in the home.

4. Integrity and Accountability

We act honestly, ethically and transparently, taking responsibility for our actions, meeting our DVA obligations, and continuously improving the quality of our services.

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The Klova Way

Doing the right thing, the right way, for those who matter most.

Our purpose is to honour those who have served by delivering exceptional community nursing that is safe, respectful, and person-centred to them and their dependents.

  • To provide person-centred community nursing that supports health, strengthens independence, reduces avoidable hospital admissions, and helps veterans remain safely and comfortably in their own homes for as long as possible.

  • To foster a community in which veterans and their families are treated with dignity and respect, and receive high-quality nursing care that honours their service and supports their individual wellbeing.

The Klova Journey

When new health needs arise, understanding what support is available and how to access services can feel uncertain for both clients and their families. At Klova Care, we aim to make this process clear, supportive, and easy to navigate. To help guide you, we have developed the Klova Journey, a simple 7-step process that explains what to expect from your first contact with us through to assessment, care planning, and the ongoing delivery and review of your services.  

How Klova Care supports clients

When assessing client needs, we ensure that clients:

  • receive a full and complete assessment when referred to our services

  • are provided with all information related to their care plan in a manner they can understand

  • have the autonomy to choose from flexible service delivery options related to the day and time of their care

  • have the right to request a change to their care plan depending on their individual needs

  • are advised they can have a support person, guardian or EPOA at any time during their care journey

  • are provided with details and information on how to provide feedback, or how to make a complaint if need be.

For further information, refer to Klova Care’s policies and procedures.

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