Governance
Privacy & Confidentiality Policy & Procedure
Our Privacy and Confidentiality Policy outlines how we collect, use, and protect your personal information.
Complaints Policy & Procedure
Our Complaints Policy and Procedure outlines the avenues for raising concerns, ensuring timely resolution, confidentiality, and ongoing service improvement.
Incident Management Policy, Procedure & Form
Our Incident Management Policy outlines how we handle, report, and resolve incidents to ensure participant safety.
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Klova Care ensures governance aligns with legislative requirements and relevant standards. With transparency in all things, we provide information to clients regarding their rights. Below are a few of our policies and procedures. Further information on our policies and procedures can be requested via our contact form.
Records Management Policy & Procedure
Our Records Management Policy ensures all client records are created, maintained, stored, accessed, retained, and disposed of correctly.